• Joy Envyland FAQ
    Joy Envyland Shopping FAQs

    1. What is the quality of your products like?

    Our products are of high quality. We pay close attention to our customers' shopping experience and make your satisfaction our top priority.

    2. Are your photos exactly the same as your products?

    Yes, exactly the same.

    3. Can I change or cancel the items in my paid order?

    Yes, you can, as long as your order hasn't been shipped yet.

    4. What should I do if I want to add or remove the items in my cart?

    Please sign into your joyenvyland.com account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to change the quantity for any individual item simply enter the new amount you want to purchase in the quantity column.

    5. How to use a coupon online?

    Once you locate a code to use, you can usually apply it to your order by typing it or copying and pasting it into the coupon code box, and then clicking the button to apply it. This box can be found at various stages of checkout, depending on the store you are ordering from. For more Coupon news, you can follow our Facebook or Instagram.

    joy Envyland Shipping FAQs

    1. What delivery companies do you use?
    Usually your local post office will be responsible for the package delivery.

    2. Is shipping cheaper if I purchase more items?
    Yes. The more items you purchase, the higher the discount as the average shipping cost per unit will be much cheaper than if you just buy one piece.

    3. How long does it take to prepare my order?
    If the item is in stock we will ship it out within 24 hours. If not, we may need 1-3 days to prepare for delivery.

    4. How long does it take for my order to be delivered?
    It depends on the shipping method you choose. Free shipping, it usually takes 6-12 business days to arrive (8 days on average) while expedited shipping normally takes 3-5 business days.

    5. How do I track my order?
    Once the tracking number is available we will email you to let you know. You can track your order online by accessing the website of the relevant delivery company.

    6. How do I change my shipping address and method?
    Once you have placed an order the shipping method should not be altered. However, you can still contact our Customer Service Department via the contact us page and tell us your request. Please do this as soon as possible. If the package has not been dispatched we will be able to ship to the new address and/or using the updated method. However, if your package has already been shipped, we will not be able to change shipping information.

    7. How do I know if my order has been shipped?
    When your order has been dispatched, we will send a notification email to your registered email address.

    8. What if my parcel is stopped by customs?
    If your order cannot be cleared by customs please contact us and we will conduct further investigation with the shipping company on your behalf.

    9. Why is my tracking number invalid?
    The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time there are several possible causes: the shipping company has not updated the delivery information on the website with the most up-to-date status, the tracking code for the package is incorrect, the parcel has been delivered and the information has expired, or the shipping company has deleted the tracking code history. We advise you to contact our dedicated Customer Service Department at support@joyenvyland.com stating your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.